Online Customer Privacy Statement:

Your privacy is very important to us. SandCrafters asks customers to supply various personal data when sending an email or placing an order, such as name, address, credit card information, email address, etc. Credit card information is never shared. The other data is used only for the purpose of filling an order, providing to the supplier for drop shipping product directly to customers, or communicating with the customer or supplier about the status of an order. SandCrafters treats this customer information as private and confidential, and this information will not be disclosed to other individuals or organizations unless required by law. SandCrafters will not distribute customer information to be used in mailing lists, surveys, or any purpose other than what is required to perform our services. SandCrafters is committed to safeguarding the privacy of our customers’ personal data, and ensuring our shopping cart is secure.

Use of Cookies:

The SandCrafters website uses cookies, tracking pixels and related technologies. Our site uses cookies dropped by us or third parties for a variety of purposes, including to help you personalize your online experience. Cookies may also be used to track how you use our site to target ads to you on other websites. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize SandCrafters pages, or register with SandCrafters site or services, a cookie helps SandCrafters to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same SandCrafters website, the information you previously provided can be retrieved, so you can easily use the SandCrafters features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the SandCrafters services or websites you visit.

Return/Exchange Policy:

In an effort to protect all of our customers, we cannot accept returns. However, the candy has a long shelf life and can be used for other events. Cover the pointed tips on the candy bottles and store in a cool dry place.

Shipping and Handling Policy:

Shipping and handling charges will be added to your order. Orders ship from Pennsylvania and anticipated transit times can be estimated for a specific mailing address on the UPS website, or by calling SandCrafters. Orders usually ship within 2-3 business days of order confirmation. All orders are shipped via UPS Ground to the 48 contiguous United States address only. Alaska and Hawaii will be shipped either USPS or UPS, whichever costs less. UPS will not deliver to P.O. Box or APO/FPO addresses. Expedited shipping can be arranged, and the freight charge will be adjusted accordingly.

Payment Policy:

Payment must accompany orders unless other payment arrangements have been made. SandCrafters accepts Visa, MasterCard, Discover, American Express, PayPal as well as e-Checks, bank checks, or company, school and other organization checks, and money orders. Purchase Orders are accepted. Personal checks and C.O.D. orders are not accepted.

Price Policy:

All prices are subject to change without prior notice.

Minimum Purchase:

SandCrafters requires a minimum order of 90 straw kits or 5 bottles.

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